FAQ – The Loupe

Customer Care

What is your policy on Coupon Codes and Promotions?

Only one coupon code may be used per order. Certain items, and all sale items may be excluded from special offers.  Coupon codes may not be applied after the order is processed.

Will I be charged sales tax?

Sales tax is only applied to orders placed in Florida at this time.

Which forms of payment do you accept?

We currently accept Visa, MasterCard, Discovery and American Express.  If we cannot verify that the credit card belongs to the person who is placing the order, the order cannot be processed.  We also accept Amazon Prime payments and Paypal.

How can I confirm my order has been placed?

Once your order has gone through, you will receive a “Thank You” page with your order number.  If you do not receive this confirmation page, please contact customer service at info@shoptheloupe.com.  Please not that once your order has been confirmed, no changes can be made to the order online.  Online orders will be processed Monday through Thursday, within 1-2 business days of placing your order.  If an order is placed on Friday after 1:00 PM EST, Saturday or Sunday, it will be processed on the the following business day.  If an order is placed on hold, you will be contacted within one business day to provide any missing information needed to complete and expedite the order.  If we do not receive a response to our attempts after three business days, we reserve the right to cancel the order.

What if my product is damaged?

Although we thoroughly examine each piece before it's shipped out and we carefully package your order, damages during the delivery process can sometimes happen. If you are in this situation, please contact us immediately at info@shoptheloupe.com with your order number and photos of the damage. 

The product I want to buy is out of stock. When will it be back?

We keep most of our best selling inventory in stock as much as possible and we replenish those styles every few weeks. However, once an items sells out we cannot guarantee that we will bring it back nor that a designer will offer it again in the next season. The best way to see if our items are back in stock is to sign up for our email newsletters which are distributed weekly. You will get an update on new arrivals, best sellers and upcoming promotions. 

I recently purchased a full-priced item and now it's on sale. What do I do?

Our prices are subject to change at any time and without any notice. However, we are more than happy to offer a one time price adjustment on a regular priced item if you notify us within 7 days of purchase. This applies to regular priced items only and it cannot be combined with any additional promotions or sales.

I'm part of a bridal party. Can I receive a discount for group purchases?

If you are looking to purchase identical items for a group of 4+, contact us for a special bridal code at maria@shoptheloupe.com

Custom Orders

Please note that all custom or personalized pieces are made-to-order and are therefore final sale. Once your order is placed and processed it cannot be cancelled or altered, and cannot be returned. You will be charged at the time the order is placed. Our vendors have a production period of 2 to 6 weeks. Each item has its own specific production time outlined in the description box in the product page. Profane language on custom pieces will not be produced. Should you have any questions, please reach out to maria@shoptheloupe.com

How do I take care of my jewelry?

To keep your purchase looking brand new, avoid contact with liquids, perfumes, lotions and perspiration as they will all cause your gems to lose their luster over time. We recommend storing your jewelry in a dust bag or jewelry organizer in a cool or room temperature environment.

Do you offer a authenticity assurance?

The Loupe only carries products that are authentic, first-run and purchased directly from designers. Once the return window of 14 days expires, we will happily return or replace any items that have a manufacturer's defect up to 30 days after your purchase. If your item has been sold out, we will happily contact the designer directly and attempt to order a replacement if possible. 

How can I work with The Loupe:

We love working on partnerships with influencers and other brands. If you are interested in working with us, please email our Director of Content and Partnerships Katie Alvarez at katie@shoptheloupe.com

Are you a blogger? Sign up for our affiliate program here.

 

Shipping & Delivery

Where do you ship from?

We are located in sunny Miami and ship from area code 33134.

When will I receive my order?

Orders that are placed Monday through Friday will begin processing within 24 (twenty-four) hours, excluding weekends and holidays, and will ship out within 48 (forty-eight) hours, pending a credit verification and availability.  Orders placed on Fridays, Saturdays, Sundays or holidays will begin processing the following business day.  These are general guidelines, and some orders may not follow the aforementioned shipping process.

Domestic Orders

All orders will be shipped via USPS and should arrive within 7-10 business days after the order has been processed.  Estimated delivery time does not include Saturdays, Sundays or holidays.  Please note, we cannot ship to P.O./APO or FPO Boxes.  Orders will be shipped via USPS domestic ground shipping free of charge within the continental United States.  Additional domestic shipping options and costs are as follows:

USPS 2-3 Day: $9.00

USPS Overnight: $20.00 (orders must be placed by 12:00 PM EST)

USPS Next Day Air: $40.00 (order must be placed by 5:00 PM EST)

International Orders

  • Canada - USPS Ground Shipping: $8.00
  • All Other International Orders:
    • Flat Rate USPS Ground Shipping: $20.00 Flat Fee
    • Flat Rate USPS Express Shipping (3-5 Business Days): $40.00 Flat Fee

*Please note that for all international orders:

Some orders will require several weeks of processing, depending upon on the customs procedures and regulations of the destination country. Because of this, please allow between 2-4 weeks for international ground shipping. All international orders will require a valid phone number and street address and PO Box addresses will not be accepted. Before placing an order, please be advised that The Loupe LLC is not responsible for any additional taxes, duties or any other shipping related costs that may be charged by your destination. Please check to see if your country imposes any additional fees before placing your order.

Do you provide tracking information?

Yes, once your order has shipped you will receive an email with a tracking number.

What is your return policy?

We want you to love your jewelry as much as we do. But just in case you don't, exchanging or returning your item is super easy. Simply follow the directions in our return policy listed below. Should you have any questions, please feel free to contact us at maria@shoptheloupe.com with the subject “RETURN” as well as your order number.

To request an exchange or return, please email maria@shoptheloupe.com.  You will receive a pre-paid shipping label, which will be e-mailed to you via USPS. Returns are FREE and will not be deducted from your refund (US customers within the continental United States only, excluding AK, HI & PR).

Please ensure that your item is postmarked within 14 (fourteen) days after the receipt of your order. All items must be in original and unused condition; all cards, tags, boxes and pouches must be included with your return. Any return postmarked after 14 (fourteen) days of buyers receipt will be subject to a 20% restocking fee, or delivery may be refused and product returned to the sender. Returns made after 14 (fourteen) days of receipt will not be accepted.

The Loupe cannot receive damaged or defective merchandise and no store credits or refunds will be issued for used or damaged merchandise. To ensure safe delivery, please package your return properly (we recommend re-using all of the padding and packaging provided to you in your initial shipment).

Clearance items marked as sale items, are final sale. Some items may be available for exchange only and will be described as such under the details tab on the product page.

International orders cannot be returned and are considered final sale.

Please do not send your purchase back to the manufacturer.

Additional non-returnable items:
Gift cards

Refunds: (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow 3-4 business days until your return is posted on your CC, Paypal, or Amazon Payments account.

Late or missing refunds: (if applicable)
If you haven’t received your refund yet, first check your bank or credit card account again, as it may take some time before your refund is officially posted. There is often a lag in processing time before a refund is posted. If you have confirmed with your accounts and you still have not received your refund, please contact us at maria@shoptheloupe.com.

Sale items: (if applicable)
Only full retail priced items may be refunded, unfortunately sale items CANNOT be exchanged or refunded.

Exchanges: (if applicable)
We can only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at maria@shoptheloupe.com and we will send out a pre-paid shipping label via USPS.

If your order is not defective or damaged, but you would like to exchange your order, you must first return your item(s) and then place a new online order for the new item(s).

    Gifts:
    If the item was ordered as a gift and shipped directly to you, you’ll receive a gift credit in the value of your return. Once the returned product is received, a gift certificate will be e-mailed to you.

    How will my jewelry arrive?

    Your pieces will arrive individually boxed and in some cases bubble wrapped to ensure they safely get to you. We include care instructions with each item so you know how to best take care of your jewelry. Orders come complete with a complimentary dust bag from our designers (if applicable.) We recommend a jewelry organizer for storage, and a pouch for travel. 

     

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